Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
Based on the work of Peter Sandman, this course helps organisations to understand that technical risks are NOT the main reason people get upset. By not understanding the difference between outrage risks and technical risks, organisation can enter engagement project unprepared for the reaction that follow. Being able to assess the emotional triggers for a project and then understanding how to either prevent or mitigate these is an essential element to any engagement program.
This two-day course can be completed without having done any other IAP2 training.
About the Presenter
Joel Levin is the founder and Managing Director at Aha! Consulting and has over 20 years experience working across Australia in a broad range of sectors.
His organisational, engagement and facilitation skills stem from a background in counselling, training, community work and senior management. Joel was the Senior Training Consultant for the Department of Community Development, focusing on the development of their services and funded not-for-profit services.
Joel is a licensed trainer and board member for the International Association of Public Participation (IAP2). In 2018, Joel was awards the Distinguished Fellow Award from Leadership WA for outstanding commitment to the organisation and service of the WA community.
In 2015, Joel began working with the United Nations, exploring how they can use the engagement approach to support the implementation of the Sustainable Development Goals.