Strategies for Dealing with Opposition and Outrage (Melbourne, VIC)
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Strategies for Dealing with Opposition and Outrage (Melbourne, VIC)

This course qualifies for the IAP2 Australasia Advanced Certificate in Engagement.

5/28/2019 to 5/29/2019
Where: Melbourne, AUS

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During this two-day course, you will discover:

  • Six practical strategies for managing outrage
  • New behaviors that you can apply immediately
  • A new way of thinking and analyzing outrage
  • New ways to plan and implement public participation projects where people are outraged

This class is designed to help you:

  • Link meaningful and best practices for public participation with outrage and emotion
  • Understand the principles and concepts of both and how they can work together
  • Understand the differences in the goals and ethics between public participation as practiced by IAP2 and outrage management
  • Develop a common understanding of the foundational concepts and definitions
  • Understand strategies for assessing and addressing outrage and how to plan for it in your public participation program
  • Fully participate in the training
  • Express your specific learning needs and give you time to to translate that into practice

This course is based on the theories of Dr. Peter Sandman (, creator of the "Risk = Hazard + Outrage" formula and a pre-eminent risk communication speaker and consultant.

The course is highly interactive and uses a range of adult education methods including using case studies, video clips of Peter, tools and techniques used in public participation, times for personal reflection, group discussion and application of strategies. Participants receive a learning journal to record their reflections and insights and to note what is important for their work.

Who should take the Opposition and Outrage course?

This two-day course is designed for any practitioner dealing with the tough issues facing our communities now and in the future. Anyone in communities facing complex challenges — from outreach coordinators to consultants and elected officials — would benefit by learning meaningful best practices to assess and address outrage in your P2.

This course satisfies two of the five days required to complete the IAP2 Australasia Advanced Certificate in Engagement.