2019 IAP2 USA SKILLS SYMPOSIUM: Strategies for Dealing with Opposition & Outrage (Austin, TX)
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2019 IAP2 USA SKILLS SYMPOSIUM: Strategies for Dealing with Opposition & Outrage (Austin, TX)

Join IAP2 USA at the 2019 Skills Symposium for the IAP2 Foundations Program, Strategies For Dealing With Opposition & Outrage In Public Participation, and more!

2/25/2019 to 2/26/2019
Where: Austin, TX
United States
Contact: 855-424-7552

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IAP2’s Strategies for Opposition and Outrage in Public Participation course is a hands-on workshop that will show you how and why the public is angry and mistrusts you and your organization. This course is based on the theories of Dr. Peter Sandman (www.psandman.com), creator of the "Risk = Hazard + Outrage" formula and a pre-eminent risk communication speaker and consultant.

This two-day workshop will change the way that you think about and engage the public and change the way that they see you and your organization. You’ll learn how to involve the public on tough issues and keep your organization and career on track. 

Note: This course was formerly known as Emotion, Outrage & Public Participation.

Learning Objectives

Participants who complete the Strategies for Dealing with Opposition and Outrage in Public Participation course will be able to

  • Understand the critical importance of managing people’s emotions and reactions as well as the core issues when engaging the public
  • Recognize the factors that cause people to be angry or frightened
  • Be able to predict when conditions exist that are likely to trigger anger and fear
  • Work to mitigate the conditions that are more likely to cause people to become angry or fearful
  • Fully understand, be able to practice – and help others to practice the kinds of behavior that are most effective in mitigating people’s anger, fear and emotional reactions
  • Know the differences among emotion, ego and greed and better understand how to recognize the real problem that they need to solve

Visit IAP2 USA to learn more!

IAP2 has 501(3)(c) charity status in USA and is able to receive donations from within the USA.

International Association of Public Participation
PO Box 7580, Denver, CO 80207 USA