The world has changed since IAP2 first rolled out the course – Emotion, Outrage & P2 – a few years ago. Global polls find people are more suspicious and distrustful of large institutions, including government, business, media and even large non-governmental organizations. Angry people can’t represent their interests very well in participative processes, and ignoring their emotions isn’t productive.
IAP2 has expanded and refreshed the course material and renamed it – Strategies for Dealing with Opposition and Outrage in Public Participation with the intention of better meeting today’s practitioners’ needs for information and skill building. This 2-day session will help people understand the human behavior and emotional intelligence of working with angry and cynical people and why doing so is foundational to the P2 practice.
This course brings together the collective knowledge and experience of outrage management as taught by Dr. Peter Sandman, and public participation as practiced by IAP2. The course is highly interactive and uses a range of methods including: case studies, video clips, tools and techniques used in public participation, time for personal reflection, group discussion, and application of strategies.
This 2-day course will help you to build your skills for dealing with opposition and outrage by demonstrating:
- a new way to think about and analyze outrage
- how and why certain common factors contribute to outrage
- the link between public participation and outrage management
- six strategies for assessing, addressing and managing outrage
- how to apply the principles & strategies as you develop your P2 approach
About the Trainer
Gale Simpson is an independent consultant out of Calgary AB, who specializes in public participation. Through her company gWhiz Consulting Ltd., Gale has developed and managed projects for municipalities, other levels of government, the private sector, and not for profits. She has lots of experience to share about dealing with outrage in public participation. Gale has been a licensed trainer for this course since it was first introduced in 2009. She has trained across Canada, in the USA and Australia.
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