Strategies for Dealing with Opposition & Outrage in P2
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June 2017 - The Emotion, Outrage and Public Participation class has been updated.

The world has changed since IAP2 first rolled out the course with Dr. Peter Sandman a few years ago. Global polls find people are more suspicious and distrustful of large institutions including government, business, media and even large non-governmental organizations.

Angry people can’t represent their interests very well in participative processes and thus ignoring their skepticism isn’t productive.

We’ve expanded and refreshed the course materials to help you work more effectively in this changed world. Way beyond just another conflict resolution training class, the newly renamed Strategies for Dealing with Opposition and Outrage in Public Participation helps people understand the human behavior and emotional intelligence of working with angry and cynical people under these tough circumstances. Doing so is foundational to the practice.

In these challenging times of environmental, health, cultural, economic and social changes this is a course that will enhance your practice, support your clients and equip you to think about and learn how to apply behaviors that will enhance quality public participation outcomes where communities are emotional or outraged and therefore not yet at the place where they can fully participate in a public engagement process. This course will help you plan for those type of circumstances. Upon completion, you will receive a certificate of completion from IAP2.

During this two-day course, you will discover:

  • Six practical strategies for managing outrage
  • New behaviors that you can apply immediately
  • A new way of thinking and analyzing outrage
  • New ways to plan and implement public participation projects where people are outraged

Additional Resources

This class is designed to help you:

  • Link meaningful and best practices for public participation with outrage and emotion
  • Understand the principles and concepts of both and how they can work together
  • Understand the differences in the goals and ethics between public participation as practiced by IAP2 and outrage management
  • Develop a common understanding of the foundational concepts and definitions
  • Understand strategies for assessing and addressing outrage and how to plan for it in your public participation program
  • Fully participate in the training
  • Express your specific learning needs and give you time to to translate that into practice

IAP2 EOP2 CourseWho should take the Outrage course?

This two-day course is designed for any practitioner dealing with the tough issues facing our communities now and in the future. Anyone in communities facing complex challenges — from outreach coordinators to consultants and elected officials — would benefit by learning meaningful best practices to assess and address outrage in your P2.

This course brings together the collective knowledge and experience of outrage management as taught by Dr. Peter Sandman and public participation as practiced by IAP2. The course is highly interactive and uses a range of adult education methods including using case studies, video clips of Peter, tools and techniques used in public participation, times for personal reflection, group discussion and application of strategies. Participants receive a learning journal to record their reflections and insights and to note what is important for their work.

For more information on training close to you, please check the Training Calendar or contact one of our National Affiliates or an IAP2 Outrage Trainer.

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Calendar

6/26/2017 » 6/28/2017
Foundations in Public Participation - Planning (Chicago, IL)

6/29/2017 » 6/30/2017
Foundations in Public Participation - Techniques (Chicago, IL)

7/11/2017
IAP2 Learning Webinar - Montreal Encore: "Is Your Organization P2-Centric?"

PO Box 270723 Louisville, CO 80027 USA

Executive Manager can be contacted at iap2hq@iap2.org

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