IAP2 Licensed Trainers - EOP2
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IAP2 Licensed Trainers for Emotion, Outrage and Public Participation


  • Barbara Chappell
  • Michelle Feenan
  • John Godec
  • Mary Hamel
  • Matthew Hart
  • Margaret Harvie
  • Joel Levin
  • Stephani Roy McCallum
  • Amanda Newbery
  • Antoinette Pietersen
  • Gale Simpson
  • Stuart Waters

  • Barbara Chappell

    Simply Speaking Seanachai
    PO Box 110
    Belair 5052 South Australia

    Email: chappell@aapt.net.au
    Phone: 61+ (0) 8 82785698
    Mobile: 0429 155 743
    Website: www.simplyspeaking.net.au

    Master of Conflict Management, University of South Australia
    Fielding University Post Graduate Certificate in Dialogue and Deliberation
    Certificate IV in Workplace Training and Assessment
    Planning with Communities – Group Skills and Facilitation Training
    Leading Edge Alternative Dispute Resolution Mediation Training (LEADR)
    Diploma Human Resource Management, TAFE

    Experience as a public participation practitioner
    Barbara Chappell is an experienced community engagement practitioner living and working in South Australia with an IAP2 license to train participants in public participation and emotion and outrage management. She holds a Masters of Conflict Management and has a background in the development and implementation of community engagement framework models in local government. In 2008 she worked with the SA Local Government Association to research and develop a community engagement model framework for use throughout Councils in South Australia. Barbara is the recipient of two awards for her contributions to community engagement in SA.

    A background in hospital services management, qualifications in Human Resource Management, extensive study, and a commitment to community volunteering — her mediation skills were developed through pro-bono court work involving small claims and resolving resident disputes in local government — add to Barbara’s diverse knowledge base, enabling her to bring value and integrity to working with people.

    Barbara completed post graduate studies in Dialogue, Deliberation and Public Engagement through the Fielding Graduate University in 2010 to increase her knowledge and her abilities to contribute to the improvement of public participation across South Australia. She is now studying "Communities of Practice” to learn how to more effectively bring people together to share knowledge and learn from one another. Barbara hosts a program called "Close Encounters of a Community Kind” on community radio station CoastFM to help connect people to local groups and organisations.

    Michelle Feenan

    Engagement Plus
    PO Box 438, Red Hill
    Brisbane, QLD 4059 Australia

    Email: michelle@engagementplus.com.au
    Phone: 61 7 3221 7443
    Mobile: 61 400 188 373
    Website: www.engagementplus.com.au

    Bachelor of Arts, Certificate IV in Workplace Training
    Diploma of Local Government Administration

    Experience as a public participation practitioner
    Michelle Feenan has over 20 years of experience in Community Engagement, Facilitation, Planning, Team Development and Community Development. Michelle’s extensive consultancy has included the design and delivery of community engagement strategies, community planning, practitioner training and capacity building, facilitation and mediation services, strategic planning, the review of community based services and policy development.

    Her skills and experience supporting the training experience include use of techniques such as deliberative dialogue, carousel, world café, enquiry by design, workshops, open house, static displays and online engagement.

    Significant projects/clients include:

    • Recreational Trails Strategy- Sunshine Coast Council
    • Fireable- Queensland Fire and Rescue Service- Safe Home program for people with a disability
    • Goodwill Bridge- Access Allways- facilitation of user groups of Goodwill Bridge to address issues of shared use, accessibility and safety
    • Benchmarking and Measuring Community Services- Tablelands Regional Council- benchmarking against two-like councils and development of relevant service standards
    • Local Government Association of Queensland- community engagement training and community planning workshops
    • Commonwealth Carelink- National Respite for Carers Capacity Building Project
    • Department of Tourism, Regional Industry and Development- Australia’s first Deliberative Forums on Nanotechnology
    • Mackay Regional Council- design and assistance with the community engagement strategy and development of a Disability Action Plan
    • Redlands City Council- Festival and Events Strategy

    John Godec

    Godec, Randall & Associates, Inc.
    3944 North 14th Street
    Phoenix, Arizona 85014-5113 United States

    Email: jdg@GodecRandall.com
    Phone: (602) 266-5556
    Fax: (602) 222-9575
    Website: www.GodecRandall.com

    IAF Certified Professional Facilitator©, U.S. Institute for Environmental Conflict Resolution (Udall Center) roster member (transportation and native sub-specialties)
    Member of the first class of licensed IAP2 Trainers (May 2002); IAP2 Certificate Course curriculum developer; and Certificate Course review team member.

    Experience as a public participation practitioner
    Seventeen years actively designing and managing public involvement projects (30 total years of communication experience)for complex environmental, transportation, land use, urban and regional planning, facility siting, energy and other issues. Developed a public involvement and community relations protocol and programs for Motorola Corporation and a variety of other corporations. Managed more than 150 actively or potentially contentious issues resolving public and other stakeholder conflicts and building consensus.

    Extensive public sector and Fortune 50 corporate experience, including:

    • Former Director of Issues and Crisis Management for Motorola Corporation
    • Former Special Assistant to the Director of the Arizona Department of Environmental Quality
    • Risk and emergency communication protocol Task Force, National Governors Association
    • Professional experience in the U. S., Canada, Mexico, Europe, South Africa, Australia and Southeast Asia for corporations, and local, state, federal and tribal governments and NGOs
    • Lectures and presentations, Arizona State University, Indiana University, and Queensland University of Technology

    Mary E. Hamel

    1407 Lake Kegonsa Road
    Stoughton , WI 53589 United States

    Email: maryehamel@gmail.com
    Phone: (608) 877-9995

    Experience as a public participation practitioner
    Mary Hamel has spent more than 20 years as a full-time public participation practitioner and counsel within a state environmental and natural resources agency, writing and carrying out public participation plans, working with individuals and communities, serving as a member of agency planning teams, and training staff and management. Mary has worked on conservation issues including endangered species protection, forest management, wildlife management, and recreational planning, as well as environmental issues such as permitting facilities, contamination cleanup, siting utility and other facilities and more. Mary has been with IAP2 since 1993 as a chapter member and president, international conference chair, board member, and trainer. Training is one of Mary’s favorite aspects of her work. She loves mentoring and helping new practitioners, as well as learning from their insights, experiences, and questions. Mary has delivered the IAP2 Foundations training in 7 countries, on 5 continents, including multiple U.S. states and Canadian provinces. Mary has been thrilled to help new and developing trainers from around the globe.

    "IAP2 is an amazing group and I’m honored to be a part of the IAP2 training community." – Mary Hamel

    Matthew Hart

    BBS Communications Group
    GPO Box 2902
    Brisbane, QLD 4001 Australia

    Email: mhart@bbspr.com.au
    Phone: +61 7 3221 6711
    Fax: +61 7 3229 8704
    Website: www.bbspr.com.au

    Bachelor of Arts (formerly Bachelor of Business Communication) in Journalism, Queensland University of Technology, Brisbane, Queensland

    Experience as a public participation practitioner
    Drawing on his background in journalism, public relations and communications, Matthew Hart has been involved in a diverse range of community engagement activities primarily in the areas of infrastructure, government planning, community development, and property development. Matthew has developed and implemented community engagement strategies and crisis and issues management plans, particularly those involving controversial projects or issues, and has a strong background in deploying communication techniques, particularly in times of crisis and conflict. He has substantial experience in developing processes and strategies for managing and acting upon community feedback and issues.

    Major projects in public participation include:

    • Brisbane’s $3.4 billion Airport Link by City North Infrastructure
    • Redlands City Council Southern Moreton Bay Islands Planning & Land Use Strategy
    • Controversial $1 billion master-planned residential community at St Mary’s, Sydney
    • Queensland Government’s Urban Land Development Authority
    • Stakeholder & Community Engagement Strategy for the $500 million Bingara Gorge community in Sydney

    Matthew is a Director at BBS, a public relations, communications and business advisory consultancy based in Brisbane where he manages the communication activities of high-profile public and private sector clients. A key member of the BBS training team, Matthew has delivered a range of communications training to companies such as Queensland Rail, Stanwell Corporation, Urban Land Development Authority, RiverCity motorways and Griffith University. He is a tutor at the Queensland University of Technology and a former journalist at Queensland’s daily metropolitan newspaper, The Courier-Mail, covering rounds such as business/finance, health, local government, police and property.

    Margaret Harvie

    PlanCom Consulting Pty Ltd.
    PO Box 411 Potts Point
    Sydney, NSW 2011 Australia

    Email: Margaret@plancom.com.au
    Phone: 612 9331 4336
    Fax: 612 9331 4336
    Website: www.plancom.com.au

    Bachelor of Applied Science and Recreation Management and Planning and Associate Diploma

    Experience as a public participation practitioner
    Margaret Harvie has led public participation projects for major infrastructure projects throughout Australia consistently over the past 16 years, having worked in infrastructure including mining, transport (rail, road and ports, water), waste water, power (gas, wind and coal), and waste. She has also led social impact assessments, community planning and consultations including for Indigenous communities.

    Margaret currently works as a trainer and public participation practitioner around Australia. She has been committed to the development of the profession and its practitioners for the past 12 years, having served as a member of the IAP2 International Board and as the Deputy Chair of IAP2 Australasia for four years respectively.

    The strength Margaret brings to IAP2 training is her ability to draw from her extensive experience as a practitioner on hundreds of consultations. Margaret continues to lead teams involved with major projects that plan for the involvement of the public in project construction and planning stages and in the assessment of impacts, and is familiar with the day-to-day challenges and the work environments of many of her students.

    Joel Levin

    Aha! Consulting
    Unit 1/265 Walcott Street
    North Perth 6060 Australia

    Email: joel@ahaconsulting.net.au
    Phone: +61 8 9443 9474
    Fax: +61 8 9443 9475
    Website: www.ahaconsulting.net.au

    Certificate IV and Diploma in Training and Assessment
    Postgraduate Certificate in Counselling
    Diploma in Applied Science

    Experience as a public participation practitioner
    As principal consultant at Aha! Consulting, Joel Levin has conducted engagement activities across a range of sectors including: Indigenous communities, Human Services, Planning, CALD, Environment, Education, Local Government, Utilities, Waste Management, Health and Disabilities. He has worked on large scale initiatives (power line routes, statewide curriculum change, statewide legislative change, representation systems for Indigenous people in Natural Resource Management) and more targeted initiatives (waste management and community relations, gathering and providing ministerial advice from the community, community/stakeholder project updates, climate change stakeholder summit, community water forums, etc.)

    Joel works with organisations to develop their "internal" engagement policies, systems and practice, delivering training, governance development, and performance monitoring systems to ensure their engagement investment delivers the desired value. As well as in organisation development, providing strategic planning, change management, organisational reviews, and training and development services for senior levels of government departments and boards and management of medium-sized businesses and community-based organisations.

    Joel has a background in counselling, training, community work and senior management. He has held roles such as Senior Training Consultant for the Department of Community Development, Executive Officer of a youth organisation in Perth, and between 2001 and 2004, he established and managed the Not-For-Profit Development Unit, a commercial consulting arm of the WA Council of Social Service. The unit was recognised through a Community Services Industry award for the Development of Community Services (2002) and a Prime Minister’s Community Business Partnership award in 2004. Joel has been a guest lecturer as part of the Curtin University Masters Program in Organisational Psychology and has provided numerous presentations at conferences around the state and across Australia. Joel is also a presenter for the Australian Institute for Company Directors and the Institute of Public Administration Australia.

    Amanda Newbery

    Articulous Communications
    Level 17, 344 Queens St.
    Brisbane, Queensland 4000 Australia

    Email: amanda.newbery@articulous.com.au
    Phone: 011 0400 225 232
    Website: www.articulous.com.au

    Winner of 2 IAP2 Australasian Core Values Awards
    IAP2 Australasian Committee Board Member
    Member of Public Relations Institute of Australia (PRIA)
    Bachelor of Business (Journalism)
    Graduate Diploma in Communications (Advertising)

    Experience as a public participation practitioner
    Amanda Newbery is Managing Director of a national engagement, communications and training consultancy. She specialises in difficult projects, providing strategic advice, facilitation and hands-on support. Her experience includes planning for cities and regions, major infrastructure projects, public policy engagement, water, resources and energy, science, health, education and controversial projects that are subject to intense scrutiny. Amanda is also a weekly panellist on ABC Queensland Radio and a sought-after public speaker. Her comprehensive public relations background further heightens the impact of her community engagement strategies.

    Major projects in public participation include:

    • Development of Queensland Government's engagement framework for Regional Planning for the State
    • Nanotechnology and Australia's Energy Future dialogue forum
    • Development of South Australian Education Department's ICAN engagement framework
    • Ebenezer Industrial Area engagement
    • Urban Land Development Authority's planning scheme engagement programs
    • Kogan Creek Power Station Solar Boost Project
    • $550m South Bank Institute of TAFE redevelopment – Queensland’s first Public Private Partnership
    • $1b Maroochydore golf course redevelopment
    • $300m Millennium Arts Project – Queensland’s new State Library and Gallery of Modern Art
    • Brisbane City Council’s CityShape Conference – Australasian Award winning event
    • $1b St Mary’s master-planned community – a highly controversial Delfin Lend Lease Sydney project.

    Antoinette (Toni) Pietersen

    Golder Associates Africa (Pty) Ltd.
    PO Box 6001
    Halfway House, 1685 South Africa

    Email: APietersen@golder.co.za
    Phone: +27(0) 11 254 4805
    Fax: +27(0) 11 315 0317
    Website: www.golder.com

    Accredited Evergreen Parent Facilitator (Evergreen Parenting)
    Accredited Psychometrist

    Experience as a public participation practitioner
    Toni Pietersen has over 16 years of experience in designing, managing and facilitating public participation projects and awareness creation programs covering the mining, industrial, water, environmental, institutional, governmental, and infrastructure sectors. She has extensive experience in Southern Africa in dealing with complex and challenging projects, which require application of innovative skills, knowledge and expertise. Her skills and practical experience extends to students who attend her public participation training classes. She has co-authored and written many publications ranging from training manuals to annual reports. She does benchmarking work in successfully involving local communities in very complex mining projects, ensuring opportunities for the "voiceless” to participate.

    Stephani Roy McCallum

    Dialogue Partners, Inc.
    2031 Neepawa Avenue
    Ottawa, Ontario K2A 3L7 Canada

    Email: stephani@dialoguepartners.ca
    Phone: 613 724 2450 ext 103
    Website: www.dialoguepartners.ca

    Certified Professional Facilitator, International Association of Facilitators

    Experience as a public participation practitioner
    Stephani Roy McCallum is based in Ottawa, Ontario, Canada and specializes in conflictual, emotional and controversial situations in public engagement situations. She views emotion and passion as an opportunity to effect meaningful change, and to engage people on the issues that are most important to them. She has worked on a wide range of complex issues, with diverse stakeholders on issues such as health care, education, climate change, land use, nuclear waste, contaminated sites, transportation and more. She has extensive experience engaging aboriginal peoples, multicultural communities and the "hard to reach.”

    Stephani has a facilitation background in alternative dispute resolution, authentic leadership, advanced consensus building, outrage management, social impact assessment, and community development. She develops and delivers training, workshops and coaching in wicked problems, collaboration, facilitation and conflict identification and resolution, and was a course developer for EOP2. She has developed and regularly teaches a series of advanced courses, including: Group Facilitation for Public Involvement©, ANALYZE THIS! Making Sense of Conflict in Public Engagement©, STANDING IN THE FIRE: Transforming Conflict Through Collaboration©, Who are These People Yelling at Me? From outrage to engage©, and Leadership & Engagement©. Stephani regularly speaks on issues related to public engagement, public policy & lasting change, and has presented at numerous conferences.

    Gale Simpson

    G Whiz Consulting Ltd.
    Calgary, Alberta Canada

    Email: gwhiz@telus.net
    Phone: 403-242-5705
    Fax: 403-246-0108

    Certificate in Community Relations, Boston College
    Certificate in Conflict Resolution, Mount Royal University
    Arts Degree (partial), University of Alberta

    Experience as a public participation practitioner
    Gale Simpson’s background in public relations and community relations spans more than 25 years with the Alberta provincial government, a major utility corporation, and as an independent consultant providing public engagement advice and solutions to a variety of clients. Her consulting practice extends through the areas of planning, education, transportation, not-for-profit, waste management, Aboriginal communities, and research and development. Specific services include public involvement program planning and management; strategic communications; facilitation; public involvement training; and team building. Gale has been involved in some of the largest and most complex projects delivered in Alberta. Throughout her career she has focused on building trust through transparent and responsible processes. She believes her success can be attributed to being able to balance and negotiate the requirements of a variety of stakeholders with those of the client to achieve the best possible outcomes for all.

    Gale is a founding member of the Canadian Trainers Collective (CTC), a cooperative agreement between three Canadian trainers licensed to train the IAP2 Certificate Program initiated in 2006. The CTC partners are the most experienced IAP2 trainers in Canada, and offer several other advanced level public engagement courses.

    Gale has been an active member of IAP2 since 1999, beginning at her local chapter (Wild Rose). She currently serves as the Training Director for the International Board, and is working with a colleague to develop an advanced course focused on solving complex problems using a collaborative approach.

    Stuart Waters

    Twyford Consulting
    PO Box 6004
    Wollongong, NSW 2500 Australia

    Email: stuart@twyford.com.au
    Phone: +02 4226 4040
    Fax: +02 4226 4042
    Website: www.twyford.com.au

    Certificate IV in Workplace Training and Assessment

    Experience as a public participation practitioner
    Stuart Waters has been a full-time community engagement, community development and sustainability consultant since 2004, and has several years of experience as a research consultant working in the area of sustainability, decision-making and participation. He has worked across a broad range of industries including the private sector, local and state government, and the community sector, and with public and private property development companies and consortia, renewable energy firms, federal and state government authorities. His work in local government includes a 20-year community vision project for a major regional centre. He has provided extensive training in engagement for public and community sectors and facilitated a large number of public meetings and public hearings.

    Stuart co-authored the book Beyond Public Meetings: Connecting Community Engagement with Decision-making, has presented a number of papers on Community Engagement at planning and environment/sustainability conferences, and has designed and delivered workshops on planning community engagement for project managers in the infrastructure construction sector.

    Stuart has a particular interest in the area of sustainable development where he likes to make the connection between community engagement and better decisions and a more sustainable future. He is very interested in how technical experts such as scientists, technicians and engineers can engage the community of interest in conversations to inform better decisions on technical questions such as "How should we generate our energy?" "Can we reduce energy water and resource demand, and if so how?" and "How can we as a community best respond to the challenge of global warming?"

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