Communications for Effective Public Participation
Providing an overview of the communication skills used by public participation practitioners, this one day course focuses on how to prepare and present information as a key part of engaging communities. The course provides an introduction to communication skills and models. It introduces the Principles of Authentic Communications and focuses on tools used to prepare and present information materials in a variety of forms, small and large group interaction models and facilitation essentials.
The 8-hour course is designed as a primer and is suitable for beginning to intermediate level practitioners and those who want a review of basic communication techniques. Interactive exercises and practical tips are used to enliven the basic theory and reference materials presented throughout the day and reinforce skills that participants can put to immediate use.
At the conclusion of the day, students will have learned:
- The information needed to support effective public participation and how to communicate it
- Listening skills
- Attitudes and behaviors that give stakeholders confidence in the engagement process
- How to identify and write key messages and apply them in a range of communication tools
- How to gather, summarize and analyze feedback
- The principles of risk communication to avoid community outrage.
Note: Planning for Effective Public Participation is a prerequisite for this course.
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