Strategies for Dealing with Opposition & Outrage in P2
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June 2017 - The Emotion, Outrage and Public Participation class has been updated.

The world has changed since IAP2 first rolled out the course with Dr. Peter Sandman a few years ago. Global polls find people are more suspicious and distrustful of large institutions including government, business, media and even large non-governmental organizations.

Angry people can’t represent their interests very well in participative processes. Thus, ignoring their skepticism isn’t productive.

We’ve expanded and refreshed the course materials to help you work more effectively in this changed world. Way beyond just another conflict resolution training class, the newly renamed Strategies for Dealing with Opposition and Outrage in Public Participation helps you understand the human behavior and emotional intelligence of working with angry and cynical people under these tough circumstances. Doing so is foundational to the practice of public participation.

In these challenging times of environmental, health, cultural, economic and social changes, this course will enhance your practice, enable you to fully support your clients and equip you to think about and learn how to apply behaviors that will enhance quality public participation outcomes where communities are emotional or outraged and, therefore, not yet at the place where they can fully participate in a public engagement process. This course will help you plan for those type of circumstances. Upon completion, you will receive a certificate of completion from IAP2.

During this two-day course, you will discover:

  • Six practical strategies for managing outrage
  • New behaviors that you can apply immediately
  • A new way of thinking about and analyzing outrage
  • New ways to plan and implement public participation projects where people are outraged

Additional Resources

This class is designed to help you:

  • Identify outrage and assess its causes
  • Identify and evaluate strategies to reduce outrage in public engagement
  • Select and implement strategies to reduce outrage during planning of public engagement processes
  • Implement strategies to reduce outrage in the moment.

By the end of the course, you will leave with a new way of thinking about and analyzing outrage, and with enhanced skills, knowledge and behaviors to apply in your next public engagement challenge.

IAP2 EOP2 CourseWho should take the Outrage course?

This two-day course is designed for any practitioner dealing with the tough issues facing our communities now and in the future. Anyone in communities facing complex challenges — from outreach coordinators to consultants and elected officials — will benefit by learning meaningful best practices to assess and address outrage in your public participation.

This course brings together the collective knowledge and experience of outrage management as taught by Dr. Peter Sandman and public participation as practiced by IAP2. The course is highly interactive and uses a range of adult education methods including using case studies, videos, tools and techniques used in public participation, times for personal reflection, group discussion and application of strategies. Participants receive a student manual that will be a helpful reference and resource after the class.

For more information on training close to you, please check the Training Calendar or contact one of our National Affiliates or an IAP2 Outrage Trainer.

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11/20/2017 » 11/22/2017
Foundations in Public Participation - Planning (Toronto, ON)

11/20/2017 » 11/22/2017
Foundations in Public Participation - Planning (Vancouver, BC)

11/22/2017 » 11/24/2017
Foundations in Public Participation - Planning (DeBolt, AB)

11/23/2017 » 11/24/2017
Foundations in Public Participation - Techniques (Toronto, ON)

11/23/2017 » 11/24/2017
Foundations in Public Participation - Techniques (Vancouver, BC)

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